Keeping track of customers across sales, support and marketing touch points gets harder every day.
Our extensive global experience across industries can support your organization’s need to shape CRM programs that drive customer acquisition, retention and cross-sell/upsell opportunities.
CUSTOMER RELATIONSHIP MANAGEMENT
Customer Relationship Management
OUR APPROACH
Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Commerce Cabin CRM practice possesses significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Sales Management
Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Commerce Cabin CRM practice possesses significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.
Customer Support & Services
Improve your customer experience by using our case management, field service management and self-service management solutions.
Marketing Automation
Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.
BPM
Automate business processes and increase productivity using proven BPM workflow management tools and integration software packages and our cross-industry expertise.
INDUSTRY SOLUTIONS
We offer customized CRM solutions that address specific challenges in financial services, insurance, healthcare, retail and other industries.
Banking & Financial Services
Customized customer account openings, fraud detection and sales force automation for various brokering products.
Insurance
New customer acquisitions, multiple line of business management, agent lifecycle support and streamlined customer claims.
Energy & Utilities
Contact center, self service solutions and customer analytics
Life Sciences & Healthcare
Key account management solutions, self-service portals, territory alignment applications and business intelligence.
Technology
Integrated license and entitlement management solutions.
Retail & Hospitality
Full-featured transactional loyalty managem
